masthead

CUSTOMER SERVICE

Survey reveals top five reasons for selecting and hiring a plumber image
SURVEY REVEALS TOP FIVE REASONS FOR SELECTING AND HIRING A PLUMBER
1 September, 2023
New research reveals the most important factors for customers selecting and hiring a tradesperson to complete a job.
Why it's essential to kill off poor customer service image
WHY IT'S ESSENTIAL TO KILL OFF POOR CUSTOMER SERVICE
23 August, 2023
Editor's Column July/August 2023: Spot-on customer service image
EDITOR'S COLUMN JULY/AUGUST 2023: SPOT-ON CUSTOMER SERVICE
26 July, 2023
The importance of getting your 'customer journey' right image
THE IMPORTANCE OF GETTING YOUR 'CUSTOMER JOURNEY' RIGHT
8 July, 2022
Intergas launches new online training resource image
INTERGAS LAUNCHES NEW ONLINE TRAINING RESOURCE
11 January, 2021
Grant UK extends technical and customer service support hours image
GRANT UK EXTENDS TECHNICAL AND CUSTOMER SERVICE SUPPORT HOURS
13 July, 2020
Go the extra mile and make customer service your priority image
GO THE EXTRA MILE AND MAKE CUSTOMER SERVICE YOUR PRIORITY
17 September, 2019
Why customer service should be your priority - PHEX Tottenham 2019 Seminar image
WHY CUSTOMER SERVICE SHOULD BE YOUR PRIORITY - PHEX TOTTENHAM 2019 SEMINAR
9 July, 2019
Help your customers to stay on track with boiler servicing, and earn their loyalty image
HELP YOUR CUSTOMERS TO STAY ON TRACK WITH BOILER SERVICING, AND EARN THEIR LOYALTY
26 June, 2019
Readers' Letters January 2019: Time to look to the future image
READERS' LETTERS JANUARY 2019: TIME TO LOOK TO THE FUTURE
21 January, 2019
Ideal Boilers launches recruitment drive for service engineers image
IDEAL BOILERS LAUNCHES RECRUITMENT DRIVE FOR SERVICE ENGINEERS
14 June, 2018
Xylem wins Comfort Supplier of the Year Award 2017 image
XYLEM WINS COMFORT SUPPLIER OF THE YEAR AWARD 2017
3 November, 2017
GRAF UK grows team by a quarter in line with business success image
GRAF UK GROWS TEAM BY A QUARTER IN LINE WITH BUSINESS SUCCESS
24 October, 2017
An inside look into Pimlico Plumbers’ expansion image
AN INSIDE LOOK INTO PIMLICO PLUMBERS’ EXPANSION
28 September, 2017
Graham asks customers to nominate their heroes image
GRAHAM ASKS CUSTOMERS TO NOMINATE THEIR HEROES
30 August, 2017
Clydebank plumbing and heating engineer is Screwfix’s top tradesperson image
CLYDEBANK PLUMBING AND HEATING ENGINEER IS SCREWFIX’S TOP TRADESPERSON
27 July, 2017
Installing the best customer service image
INSTALLING THE BEST CUSTOMER SERVICE
25 January, 2017
Mira wins regional customer service award image
MIRA WINS REGIONAL CUSTOMER SERVICE AWARD
18 November, 2016
Stopcocks Women Plumbers to take on male members image
STOPCOCKS WOMEN PLUMBERS TO TAKE ON MALE MEMBERS
20 October, 2016
Plumbers and solicitors worst for online customer service image
PLUMBERS AND SOLICITORS WORST FOR ONLINE CUSTOMER SERVICE
27 April, 2016
Five steps to smart image
FIVE STEPS TO SMART
4 January, 2016
SNIPEF names its Business of the Year image
SNIPEF NAMES ITS BUSINESS OF THE YEAR
30 November, 2015
Heat Trust launched to address customer complaints image
HEAT TRUST LAUNCHED TO ADDRESS CUSTOMER COMPLAINTS
25 November, 2015
Glasgow plumbing business wins customer service award image
GLASGOW PLUMBING BUSINESS WINS CUSTOMER SERVICE AWARD
9 October, 2015
New measures intoduced to tackle poor customer service from energy companies image
NEW MEASURES INTODUCED TO TACKLE POOR CUSTOMER SERVICE FROM ENERGY COMPANIES
6 October, 2015
New hires for Boiler Servicing 24-7 image
NEW HIRES FOR BOILER SERVICING 24-7
9 June, 2015
Five ways to boost customer loyalty image
FIVE WAYS TO BOOST CUSTOMER LOYALTY
15 April, 2015
Wolseley UK backs up National Apprenticeship Week with extended scheme image
WOLSELEY UK BACKS UP NATIONAL APPRENTICESHIP WEEK WITH EXTENDED SCHEME
3 March, 2015
Show More

Latest Issue

latest magazine issue

HVP E-Newsletters

If you'd like to keep up-to-date with the latest developments in the heating and plumbing industry, why not subscribe to our weekly newsletters? Just click the button below and you can ensure all the latest industry news and new product information lands in your inbox every week.

Subscribe here

HPV products